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Privacy Policy

Allow administrators to view and delete communication between students

Multiple customers have asked for a possibilty for administrators to view (and delete) instant messages between students. Currently inappropriate messages can only be deleted by the sender. Users should be able to flag/report messages so administrators can investigate and (if necessary) delete those messages.

  • Martin de Haan
  • Jan 17 2017
  • Released
Country NL
Category Messages and notifications
  • Attach files
  • Jo Inge Fjellstad commented
    February 09, 2017 23:44

    Tend to agree, but must be implemeted in a way so that it is not too easy to report a message. And, i the feature should be possible to switch off and on at site or school level and it should be configurable who receives the reports.

  • Daniel Nuttall commented
    March 06, 2017 13:36

    This is a MUST for any messaging system that is used by young adults due to Safeguarding and PREVENT risks. For a messaging system to be released without this functionality is in my personal opinion a bit premature.

  • Admin
    Henning Gjellesvik commented
    July 20, 2018 20:43

    Learning is social, but sometimes the same tools that allow for crucial communication are misused. To combat this, and to make sure itslearning remains inclusive and supportive, we’ve made some improvements to our messaging safety. Now, we’ve enabled the ability for students to “report” an abusive comment. Teachers are then alerted and can take appropriate action. Students can also block other students who have posted abusive messages.  For now, this feature is by default disabled. Please reach out to your itslearning support contact to have it enabled.