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Privacy Policy

Log in timeout

Please extend auto log-off time. Our teachers often prepare their day in the morning, and they report frustration when they have to log in again and again during the day.

  • Guest
  • Jan 18 2021
  • Future consideration
Country NO
Category Administration
  • Attach files
  • Laura Brunning commented
    25 Jun 10:32am

    Just to add, we often get logged out when staff are marking/adding comments to learners' assignments using Office365 - as this opens in a new window, it appears that the warning for being logged out only shows up in the main ItsLearning window - so it is being missed. If we can't extend the time or remove the logout feature - can it be shown in all active ItsLearning tabs.

  • V. Freyr Gudmundsson commented
    4 Feb 04:26pm

    There should be an option to set the session lifetime individually. So those less concerned with security or at less risk can reap the benefits of having longer sessions. Having to log in multiple times per day is infuriating, when there is no chance of anyone getting into my computer.

  • Julien Dupuis commented
    26 Jan 07:52am

    Replying to admin comment :

    If the reason for such an archaic login system is only a concern about security on shared computers, why don't you propose the alternative between simple connection (as it is now), and permanent connection on a personal computer (as do most major platforms including google, facebook, etc., that have to protect much more sensitive data than itslearning) ?

  • Admin
    Product Team commented
    20 Jan 08:57am

    Hi, and thank you for your feedback.

    We understand and appreciate your feedback. The timed logout has been put in place in order to increase security and protection of data. We are sure that most of our users have full control over who can access their computers. However, in cases where for example a computer is in a shared space, for example a classroom, there is a clear risk that unauthorized users can access a computer which is logged in. The only way to fully protect against such data breaches is to ensure that users are logged out.

    In short - there needs to be a balance between the convenience and security. One thing we are looking at now is to make it easier to remain logged in on private, secure devices. But we are not planning to overall extend the logout time.