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Private messages can be usefull when you need to ask a question from a teacher, instead of writing an email/mail, you can just send a private message. If you need help with forexample finding a lesson/homework you can send a private message to your techer. Noone can see the messages other than you and your teacher.
Hi, Instant Messages is a default part of itslearning. We've a couple of customers that has asked us to turn it off, seems like your school is one of them.
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