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Archive chats

Make it possible to archive old chats. We hope you can make a solution.

  • Jan Willem
  • Nov 17 2016
  • Not selected for implementation
Country NL
Category Messages and notifications
  • Nov 18, 2016

    Admin Response

    Hi Jan,

    Thanks for sharing. Can you please explain why?

    We don’t delete your messages, and currently we don’t have any plans of adding a separate archive feature. 

    I guess you know that you can delete a single message (not a conversation). 


    Update 18/11-16:

    Thanks for your suggestions, Tobias. Some comments, in order:

    Our concern is to create the tool that works best in a school situation, not imitate every single feature of generic IM apps. Option to delete or archive conversations is currently not planned. We understand your concern about locating important messages, and we’re working on some powerful tools for that (search, mark a message for follow-up, filters).

    We plan to show a confirmation when a message is read, as we know that this is a common concern for teachers. We will probably also show online status. We don’t however plan to display typing indicators (while this small detail can help a live conversation feel more immediate, we also know that many users aren’t comfortable with it). 

    “Speech bubbles” are under consideration - they are actually already in our app - but we have no immediate plans to add it to the web version. As you say this is common in many IM systems, but not in all. It has a strong connotation to live chat that some users more accustomed to mail may not yet be ready for. Your messages are still identifiable by the name and image displayed with each message.

    We’ve taken some measures to differentiate group conversations and individual conversations. For instance, the label of the input field is “Send message to Tobias” if it’s a personal message and “Send to all” if it’s a group message. Also, group conversations can be identified by the conversation icon, and by the indicator of number of participants displayed at the top. We will see if we can add even more indicators for this.

    Option to forward a message is planned.


    Please post one idea at a time; it makes it much easier to tag, comment, vote, etc.

    Best regards

    Henning Gjellesvik

    Product Manager

  • Attach files
  • Guest commented
    November 17, 2016 18:43

    The new messsage-tool has become something like whatsapp. I'm fine with that. But, just like in Whatsapp, I sometimes want to delete a (part of a) conversation. That is not possible with the itslearning messagetool. So therefor there are all kind of nonsense messages in mij inbox. 


    Best regards, Petra

  • Tobias Strindlund commented
    November 18, 2016 07:54

    As a teacher I miss several functions in the improved message system that would make it more useful and safe for me to use. All modern message tools have the possibility to either delete or archive messages. It is a common function that is know by users. 

    I would like the possibility to

    • Delete or archive messages -  It is makes me freak out not being able to delete every short message from student and trying to locate the ones that are important.
    • To see if the student is online in messages, reading or writing a response.
    • A more distinct view of who is the sender an reciever. Like message bubbles (like you have shown in earlier road map) and let the sender show on the left and the other on the right side of the message window. It is common among IM. That would make it easier for every participant to both follow a conversation and participate in a group chat.
    • Make a group conversation more obvious - Like "You are now participating in a..." Students now makes the mistake and trying to send private messages through the group chat.
    • Forward messages 

    These functions would save teachers a lot of time using the message system without transforming it to a mail system.

  • Tobias Strindlund commented
    November 19, 2016 09:12

    Thank you for swift response. I think you have already fixed and met the need of teacher in the coming update, and earlier too. This will be a most positive change, to a already postive change of the overall new design.

  • Admin
    itslearning support commented
    November 21, 2016 08:30

    @Tobias thanks. We're still tweaking on the enhancements made for back to school 2016, so please continue to post good ideas :-)



  • Jan Willem commented
    November 25, 2016 10:55

    Hi Henning,

    I appreciate your reaction, but I hope you'll reconsider this idea. A lot of teacher get a enormous list of chats. For now the chat function is available for almost 6 months. How to manage all the chats for a whole year...and what about the coming years. 
    I understand that it must be possible still reading old chats. Also the size in MB's of a individual chat can grow when you use attachments.  So technical it's possibly also a reason to archive chats. Moreover you want to close a subject you discussed with you student. Just like I leave a IM chatgroup after the utility is over.


    Kind regards,

    Jan Willem

  • Admin
    itslearning support commented
    November 29, 2016 10:05

    Hi Jan,

    I understand your concern and you’re making a fair point, but as I’ve said before it’s not currently planned. We believe our users are better off with the current enhancements we’ve planned for the messages system, e.g. search, link to resources, filter, etc. Another thing is that we believe most users appreciate the option to close & open conversations. The idea of permanently deleting a school chat is indeed a double-edged sword. This is however possible in the discussion tool, so you’ll might find what you’re looking for there.