This request is about the "forgotten password" link on the login page.
There are two problems with this link:
- if your organisation use FEIDE (norwegian authentication system) - the "forgotten password" link is hidden behind the link "Log in with itslearning". This password is needed for "exam login" since FEIDE does not work with exam login. The students can not find the link "forgotten password". The link needs to come out in the open.
- to use exam login the students have go to the log in page to itslearning, to scroll down and click on "Exam login". After that they have to choose organisation, type in username and (itslearning)password and they are in. The "forgotten password" link is on the previous page... Please put it on login page for exam also. Here: https://exam.itslearning.com/login.aspx