Currently a video conference says that a maximum of 10 participants are allowed for video. When the conference actually begins, only 4 videos show. According to this link that is a limitation of itslearning video conferences: https://itslearning.freshdesk.com/support/solutions/articles/7000003881-conferences
I'm wondering if it would be helpful to add the language from the support article above explaining that limitation or if there is a plan to allow more participants to be be seen in the future.
Attached is what you see when you setup a conference along with what the 5 participants in the conference actually saw.
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