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Allow Parents Accounts to look up their childrens passwords in app

I am spending lots of and lots of more time on resetting passwords for our students. Many of our students do not have their own email account, nor do they have an email address in their itslearning account.

Would it be possible that parents could look up or send a new password for their children, to their own parent account, preferably in the itslearning app instead of email? That would help us a lot!

Thanks

  • Matthias Weber
  • Jan 25 2021
  • Not selected for implementation
Country DE
Category Parent access and communication
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  • Guest commented
    October 06, 2022 17:28
    Hi could we be able to reset our children's passwords when then forget?
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  • Admin
    Product Team commented
    February 16, 2021 10:47

    Hi. Thank-you for the comment. We cannot allow anyone (including us) to look up passwords - they are always "encrypted". You could use the parents email for younger students now, and they will get the password change request.

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