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Privacy Policy

No option to view details of account

Why is there no option to view your username, basic details or which email you used to sign up? It’s useless if you forget your username and you are unsure what email you used. If you want to retrieve your password and enter the email in ”forgot my password” it won’t even tell you if the email is registered or not. It’s a wild guessing game.  Really makes the app unusable at most. Should be basic stuff to have, how could you miss that? 

  • Guest
  • Feb 18 2020
  • Already exists
Country SE
Category Access and navigation
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  • Admin
    Product Team commented
    21 Feb, 2020 11:01am

    Hi - Your school/organisation administrator should be able to help with re-set of username or reissue them. Most re-set systems will not confirm username/password as other people could use this to 'guess' them.