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The app doesn't work well on Android 10

The app doesn't work well on Android 10. It won't load any contents, the sidemenu won't open and it is very slow with opening thing.

  • Guest
  • Jan 4 2020
Country NO
Category Mobile app
  • Attach files
  • Guest commented
    January 08, 2020 13:10

    Yeah, I have tried to reinstall the app, but with no luck. 

    The issue happens most on WiFi connection, but something's on both.

    It is a OnePlus 7T phone, and the model number is HD1901 with Android 10 and Oxygen OS 10.3.0.HD65AA

  • Admin
    Product Team commented
    January 08, 2020 11:54

    Hi, I'm sorry to hear that you're experiencing issues with our app. If you haven't already done so, could you please try uninstalling and re-installing the app to see if that resolves this issue?

    If you've already done this, could you please provide the following information to us to help troubleshoot the issue:

    • What type of device are you experiencing this issue with (device manufacturer, device model, etc.)?

    • Do you experience the issue when connected to wi-fi, wireless network, and/or both?