It would be very useful to filter read messages away, so that you can see only unread messages. The filter should show only favourite subjects, not all subjects (this list is so long that navigating in it defeats the benefit of using it in the first place).
(edited: removed erroneous reference to flagging messages)
|Category||Messages and notifications|
I am happy to tell you that we are in the process of rolling out a brand new instant messaging system. We are therefore focusing our effort on developing the new system, not the old. From back to school this year all customers will get the brand new instant messaging system.
The new messaging system will be conversation-based, not topic based. This means that all messages between two people (or a group) are grouped together - like in Skype, Messenger or SMS.